Customer Testimonials
Hendrick Kia of Cary Cares
Purchasing a car is a big decision. We’re here to make that process easier and ensure that you find the right car at the right price. Whether you’re looking for a new Kia, a pre-owned vehicle, or looking to service your vehicle, our team will provide a comfortable and seamless experience. Simply put, it’s because we care. But don’t take it from us, take it from our customers.
“From sales to service, Hendrick Kia of Cary is the most customer friendly dealership I have had the pleasure to work with…”
Our Mission: Delivering the best customer experience, every time.
Servicio muy profesional a diferencia de otros dealers no hay mentiras. El señor Morales nos ayudo mucho e hizo ese esfuerzo adicional para completar elnegocio
I would like to give a HUGE SHOUTOUT TO REMINGTON DICKSON! he is the sales associate I have ever met. He made me feel comfortable and the manager Greg is awesome this was the best transaction of buying a car I have ever had, this is my 3rd car in my whole life and thanks to them I am a proud owner of a Acura, Remington is the best and he is well prepared and all about customer service and he waited with me till I had the key in my had and walked me to the car. Thanks Remington ...
FANTASTIC!!!! After a harrowing month, after losing my Honda Pilot in a rear ended collision, and fruitlessly searching for a replacement, James Ruiz, and Greg Stancil at Hendrick Preowned were our saving graces. We had just about given up, when my husband reminded me of his great buying experience at Hendrick, so we gave it a shot. James Ruiz greeted us and he could tell I was not having a good day lol. So he cut to the chase, asked what I was looking for, and within 10 minutes had 3 great options, parked, open and ready for my inspection at the ...
My Experience at this dealership was one of a kind simply because of the Salesman I had. Mr. Robin Turner was extremely kind and patient I would definitely refer to friends and family members. I think car shopping would be a breeze if more salesperson was like Robin
It was a pleasure buying my new vehicle from Troy Smith, he was pleasant and caring throughout the transaction. It felt like I was dealing with family and that matters a lot. I will be purchasing additional vehicles from Troy Smith in the near future. Thank you Troy, for listening to my other concerns as well.
I purchased a car recently from Hendrick Kia of Cary and it was a wonderful experience. I was a little nervous about purchasing a car on my own, but Ivy Johnson was great, explaining everything clearly and helping me find the perfect car! Just the sales person I needed....thank you so much Ivy.
I am so pleased with my purchase! Every single thing I asked for was found in my new car! Run to Robin Turner to buy your new ride, him and Al helped me tremendously my anxiety was through the roof and they both calmed me down and made me so happy with my decision to work with them! Couldn’t have asked for a better group of sales persons ❤️ Jeremy in finance was also amazing !
Best car buying experience ever! See Robin Turner. Honest and transparent 100%. Highly recommended to friends, family. and the general public.Go see Mr.Robin Turner
Was able to get us into the car we wanted and was fast and courteous. Robin was a pleasure to work with. Would definitely recommend going into Hendricks auto group.
One of the best experiences I have had purchasing a vehicle. This is vehicle 18. Fast and friendly service, straight forward and very helpful! From the get go Brian helped find the perfect vehicle for my daughter. Worked around my budget and helped when other dealers wouldn't, very satisfied with the overall experience. Josh helped make sure we were happy with our purchase and ensure all of our questions and concerns we're answered. I would deffinetly recommend them to anyone shopping for a vehicle!
Absolutely the best dealership I have ever been to. Josh was our salesman and was very patient and very forth coming. This dealership treated us like real people and they cared about our situation. They did not try to sugar coat anything. BEST dealership by far. Josh Bateman best salesman I have ever dealt with. Jeremy Tornow best finance manager by far. A+++++++ You will always have our business.
Shout out to Andrew Shirley who assisted me in the purchase of my Jeep Grand Cherokee! I was hesitant about car buying because I didn’t want to feel pressured. Andrew came right out and was SO helpful. I drove 4 vehicles, because I was unsure of what I wanted. He was on top of getting every vehicle out to me that I wanted to test drive. Very easy to work with and I didn’t feel badgered at all! I felt comfortable buying the Jeep after working with him. If you are looking into buying a new vehicle, ask for ...
Huge shout out to Robin Turner for making our day at Hendrick Kia smooth and enjoyable! Buying a new car can be stressful, but I can promise you while working with Robin he’ll find you the perfect vehicle and answer any question with confidence!
Robin Turner was very helpful in purchasing my car. When I had a couple of issues he was very helpful to rectify them and he even checked back with me to make sure everything was still going well. I love my new vehicle!
Robin did a great job showing me the car. I am very happy with my new car. I would note that the process was a little slow once it got to buying the car and we had to wait for finance and then they still had to detail the car.
Great experience, our salesman Paulo Morales, was awesome and worked with us all the way and no pressure at all. Would highly recommend him to all looking for a new KIA. Wife loves her new Sorento.
The best car buying experience ive had. Ivy didnt pressure me into a certain vehicle. She heard my request. I walked away with my dream car. I originally THOUGHT i wanted the kia sorento but when i saw it in person she knew immidiately it wasnt what i wanted. The kia seltos is the perfect vehicle for me and my kids. I got to choose my color as well. Thank you Kia!!!!
We stopped in to browse available used vehicles, Robin Turner took the time to explain the variety of vehicles on the lot and surrounding Hendrick dealerships. He was helpful and friendly. Robin showed us the new K5 Kia and we are interested in purchasing one after we relocate to North Carolina
I drove to Hendrick Pre-owned where I had bought my car to ask for help with the infotainment system. Josh Bateman, client advisor, was able to help me with my questions immediately! He was extremely nice and even helped me pair my own phone into the system. Very helpful and knowledgeable! Was so happy to have had his help even though I didn’t have an appointment! Thank you!
Scott tielemans best customer service I have experienced. Very professional. I would recommend and could not ask for a better experience. He fixed all the recalls on my car.
First class transaction from greeting to Delivery. Robin Turner walked me seamlessly through the process; and I ended up getting and even better price than I had budgeted. Robin’s attention to my detailed must haves and would like to haves; led him right to my new awesome ride... he was sincere in getting me the best deal possible; while also making my new vehicle process easy; and Fast... Love my New Ride; Thank you Hendrick and Robin Turner.... I’ll be sending you some well earned referrals real soon !
Could not ask for a better experience at a dealership. Robin Turner is definitely the go to sales associate. He went beyond to find us the right vehicle. Everyone we encountered that worked there were truly great to deal with. No pressure and all requests were considered. Will definitely recommend to others and revisit in the future. Thank you Robin.
I have been around Robin in personal and professional settings throughout the past 10 years. He is a very driven individual that is full of life, energy and experiences. Where most people fail at sales he will persevere. I know his family and know that he lives by the "Golden Rule", which will compliment his customer experiences. Success will follow him and hope his future gives him opportunities within your company and the industry because he is self motivated and driven to move higher. My daughter is about his daughter's age and I feel confident that there is ...
Robin Turner is a pleasure to work with. He puts the needs of his customers first and acts with integrity at all times. He is certainly someone I would do business with again.
An excellent staff and the people are nice, friendly and made me feel welcome. Robin was new and he was great. Found the car I was looking for.
Scott has been great to work with and they did my engine repair quickly and professionally. My vehicle seems to be running well now. Happy to be back on the road.
We have purchased two Kia Sorento's from Troy Smith at Hendricks Kia. In both cases Troy was excellent to deal with. We are very satisfied customers.
We popped in unexpectedly on a Saturday morning. Andrew Shirley was incredibly helpful from the first moment. We were impressed by his knowledge of the specific car we'd planned to test drive, features and specs. He was able to answer detailed questions without hesitation. He was never pushy but instead made us feel at ease and not rushed. From the front door to finance, the entire staff was equally phenomenal! We got the car we wanted at a fair price with straightforward communication. We will def make the drive to Hendrick in Cary again! Great atmosphere, great people, great ...
My salesmen Andrew Shirley was a pleasure to deal with. He was knowledgeable and professional without being pushy. He went the extra mile to make my deal happen. I would recommend this dealer for used cars.
Jim Kildow did. An amazing job helping me purchase a New 2019 Sorento. Even though most dealers are about sales,Jim listen to what I wanted and made sure I would be satisfied with my purchase bescause this vehicle had to.be just for me and it was. Everything about it including the color was more than a dream come true. I had no idea this would be my time to get. A New car.If you are looking for vehicles I would truly recommend them
Wow -- Dianne Fortenberry THE absolute best, professional, CARING, honest sales person I've EVER dealt with in my 61 yrs. Need a car -- CALL Dianne!!!
I have always received good customer service from Hendrick KIA. Yesterday I had the pleasure of working with Carl N. I did not have an appointment and this man gave me excellent customer service. He contacted me by text and kept me informed during the repair process. Wonderful job!!
I purchased my car in 2014 and have been using the Kia Service Dept. to maintain my Sorento exclusively for years. Honestly, I have never been one to use dealer service because I figured it would cost more, but with Kia, that's not the case. When they provide a repair estimate, I always get a 2nd opinion and they always match or beat the competitors rate. Plus, they wash and vacuum my car every single visit at no charge. Two examples of their great service: 1) In February I bought new tires from them and 3 months later ran over a piece ...
My daughter bought a 2017 Kia Sportage from Jim Smith, we couldn't have been happier with the customer service! So much so that I went back to Jim And bought a 2017Kia Forte! Once again a very pleasurable experience! I would definitely recomend this dealership and see Jim!!!! Thank You Jim for all your help with our purchases!!! Linda P
From the very beginning he's been professional with a calm laid back personality. He reassured me I wouldn't leave the lot without a car. Even when I gave up, he still tried. He didn't do a half of a job. He went above and beyond. Now I get to enjoy my new vehicle with no worries. That was a wonderful experience.
I appreciate the honesty and the way they stay in touch ensuring the vehicles are as they said. The appearance of both staff and facility were very professional. The effort into making the experience as stressless as possible is well displayed
I worked with Justin Foote and he and his managers were friendly, courteous, very helpful and I felt no pressure to make a hurried decision or felt steered toward a particular vehicle. I never thought I would own a Korean named vehicle but if you look at where the major parts and assembly took place it is just about as American as any other car with a traditional American brand name. I would recommend over other Kia dealerships that I visited and thoroughly enjoy the Kia SUV I purchased.
Justin is a very knowledgable salesperson. I didn't feel intimidated by him while making my purchase. Friendly atmosphere. The buying process was a good experience.
While scheduling an oil change is a major pain in the butt, my overall experience with Hendrick Kia has been a positive one. My husband and I purchased a Kia Sportage last year and I am leasing a Kia Sedona. Justin Foote was our salesman and he was great and our recent experience was a pretty smooth one. A friend who used to work at the dealership recommended them to me, so I would definitely continue going back.
I usually don't take time to write a review (either good or bad) but I need to write this review. I moved to NC a few months ago. I bought my 2016 Kia Sorento out of state before moving. Well my airbag light came on. I called Hendrick and was told I needed to get the light reset. My son & I headed over to Hendrick for our appointment on Saturday, 1/9/16. We waited for quite a while but the light couldn't be reset. Corey was AWESOME! He noticed my car had a few recalls on it as well. He ...
My husband and I went to Hendrick Kia of Cary and Keith Darman was great!! He was very patient and worked with us to get us a payment we felt comfortable with even stayed real late!! All the staff we delt with were very friendly!!! Best car buying experience we have ever had over the years!!!
Worked with Carly Ricker, she has done an amazing job in assisting. Has extreme patience, very friendly, very knowlegible on all the vehicles we reviewed. There was no pressure on any of the vehicles we looked at, very patiently walked back and forth getting keys for us to enter the vehicles we wanted to see. After picking out one of interest, between her and her manager they came to an offer that was to hard to pass up. So, hats off to this team, when the need comes for another vehicle, this is where and hopefully again be able to ...
Jon was absolutely fantastic, he is not only knowledgeable salesman but a very nice man who wants to make people happy. I did lots of research before going to the dealership so needless to say, I knew what I wanted and what I could afford. He did everything possible to get me the car I wanted without having to settle on any features. The deal that I received on my Kia Soul was absolutely fantastic. This was the first time I ever purchased a new car and Jon made it such an amazing experience. Thank you Jon!
My experiences with looking at the Kia line of cars, test driving, and the final purchase was much better than my experiences with other dealerships. This was not my first time purchasing a new vehicle so I knew what to expect. The sales team, specifically Foster was honest, direct, and friendly. For this reason I stayed with Hendrick Kia for my purchase. Overall, it was a fairly smooth buying experience.
I would highly recommend Hendrick Kia of Cary. Staff was very friendly & helpful. I had to leave the dealership, but was able to text with Jon and he found the right car for me. He even text me the stock number so I could check it out before I came back. I appreciated that so that I could save valuable time.
This is the third car we've bought from Hendrick Kia, and the reason we returned the third time was simple...We had a great experience with our salesman, Jon Foster. I hate buying cars but Foster makes it about as painless as buying a car can be. More importantly though, we trust Foster, and that's why we'll return to him for our next purchase.
Had a great car buying experience. Was helped the minute I walked in . Worked with me very well to buy the car I wanted. Which wasn't easy . It took a couple days but it was all taken care of . I would definitely recommend buying a car at this dealership and especially go talk to Jon Foster .
Salesman was very friendly 0 pressure, no hassle and understood my concerns. He was young minded which helped with his sale because he related to me and that spoke volumes to me and was the reason I bought brom him. Also recommended my gf to him for sales. Yeah, he's that good! Excellent experience and would definitely recommend the dealership and Foster specifically! You won't be disappointed!
First I can say is that buying a vehicle is not always easy, but my experience was well worth it. I had one of the best sales associate working with me. Dominic took his time and he was very genuine with me. You can t trust all sales man, but with him I did not feel like I was pushed to buy a vehicle. They really have a great Team. All I can say is Thank you!
Bought my KIA optima here about a year ago. Salesman and pricing were great! When I got to the service department for scheduled maintenance the first time they forgot to pencil my appointment in after I drove 3 hours for my appointment and the second and third time their mechanic didn't clean their hands off and left oil finger prints all over my interior... Not to mention they send out oil change coupons for a discounted package (no where on the coupon does it say there are any exclusions) but when I went to use it they said this doesn'...
Rick and the entire staff have been terrific for us! We have taken in our Kia and our Ford. Words cannot describe exactly how much we appreciate this service department. Never have I ever had such a great experience. I have been there a couple of times and it is so much like "Cheers"...where everybody knows your name and everybody is friendly and cares about you. Not to mention they are excellent mechanics, they all know their stuff. If you want it done right AND you want to be treated right...go to Hendrick Kia.
In May of 2012, after years of driving older vehicles that were unreliable and costly to maintain, my husband and I made the decision to purchase a new Kia. Our primary reason for incurring this new debt was so that I could drive an economical and warrantied vehicle that wouldn’t break down anytime soon. Imagine my distress, then, in October of 2012, when my 4-month-old car sputtered and died at an intersection. My husband could not get it started and we had to have it towed to the nearest dealer- Hendrick, in the Cary Auto Mall in Cary, NC. Little did ...
We are from Ohio and experienced what I thought would be a major problem with my Kia coming through the mountains and we went to Hendricks KIA to have it checked out. The staff we dealt with we're wonderful and very knowledgable and within the hour we were back on the road again. When they realized we were traveling and would still have many miles on the road they did a complete check out of the vehicle and also washed the car for me at no charge and I didn't expect that at all. If I ever move ...
Had to go to service for a problem with my tire and the service dept could not have been nicer. Thoroughly explained the problem to me and got it fixed in record time. I couldn't have been more pleased. I would recommend a KIA to anyone and I've been a die hard Honda buyer for years!
Ric was awesome in fixing our van. during thiss time my dad suffered a heart attack. Rick called on his day off to check on his condition. Service and compassion. Thanks Rice for all you did to make sure our vechile was safe as well as my dad. Hendrick's is lucky to have an employee of this quality. They a few and far between. Thanks Rick for all you did in making it an easy time for us.
I have owned Mercedes & Jaguars for over 30 years. This is my first Korean/Asian car. I have never been treated with more respect, honesty & professionalism than the service manager, Rick Cascino, has given me. I feel he is more of a friend than a business associate. Rick is a tremendous asset to Hendrick Kia! I drive over 70 miles on way (passing several dealerships, including one in my hometown) to have Rick service my Optima SX.
My reliable KIA has needed little service but I have visited the Hendrick KIA Service Dept. several times. Rick Cascino the Service Manager, demonstrates Customer Care at a level I have not encountered in years at any Auto Dealership or for that matter within other retail businesses. A recent significant issue that I encountered, required extensive attention to detail and time just by the nature of the problem. Rick's patients, understanding and commitment to insuring my total satisfaction could only be rated as second to none. Although I attempted to not make any unreasonable request, I know that my ...
I love the car I got. My experience would not have been the same if it weren't for my salesman Kevin. He wasn't pushy while I took my time deciding, and he worked with the finance guys to get me the price I needed. He also threw in a couple extra things I didn't ask for in the car. There were however, a lot of errors with my paperwork that kept it from being a 5 star overall experience and rather a 4 star. The actual lease/deal paperwork had the wrong VIN number listed and I had to ...
Everything was great while I was having service completed on my car. Rick and Efren were nice and accommodating. My car was completed when I was told and they did all that I asked.
I have bought a lot of cars. I recently purchased a used SUV at this dealership.I probably could have spent another few days searching the internet and visiting multiple dealerships and i might have saved a few dollars more but the VALUE that I received at Hendrick can't be matched. I feel like I got a great trade in offer for my 2006 with high milage.The dealership did everything to prepare my vehicle for my expectations (installed camera and Nav) in a timely and professional manner.My hat is off to the sales and service department here.
This service department was the best expeirence ive ever had!!!EJ was great in letting me know what was going on with my car at all times and when he didnt have an answer. the technician workingon my car came out from the shop to answer any questions i had..my car was fixed right the first time and they even washed and vaccumed it for me....best service department!!!HIGHLY reccomend
I had been having problems with my 2012 Kia Sorento. I took my car in on three different occassions to be fixed. I have a full coverage warrenty and was able to get a rental car. The last time my car was in there was because I was stranded near my work and the 1(800) service 24hours a day was the only horrible part of my experience. They never showed up leaving me stranded for over an hour. E.J. Vences had been taking care of me and keeping me updated on my car. He even stayed late at work to make ...
The sales person at Hendrick KIA of Cary was incredible. This is a top notch dealer and everything was as smooth as possible. Financing went very well. We were in and out in a very short period of time. i was surprised at their selection of vehicles. Other dealers were hard to negotiate with and didn't even seem like they wanted to make a deal. Dale and Craig were very helpful and answered all of our questions. Most of all they were concerned with our needs. Love my Rio5! It gets great gas milage and rides much better than ...
