Customer Testimonials
Hendrick Kia of Cary Cares
Purchasing a car is a big decision. We’re here to make that process easier and ensure that you find the right car at the right price. Whether you’re looking for a new Kia, a pre-owned vehicle, or looking to service your vehicle, our team will provide a comfortable and seamless experience. Simply put, it’s because we care. But don’t take it from us, take it from our customers.
“From sales to service, Hendrick Kia of Cary is the most customer friendly dealership I have had the pleasure to work with…”
Our Mission: Delivering the best customer experience, every time.
Randy Perry at Hendrick Kia / Hendrick Preowned was awesome. He kindly went on about 6 different test drives with me in the span of a few hours, and was friendly and welcoming the entire time. The experience was laid-back, with no pressure. Then, we were able to strike a deal on a car just a day later. I would highly recommend seeing Randy if you are in the market for a new Kia or a used vehicle. Thanks, Randy!
Last weekend I went by the Kia dealership in Cary to get familiar with the vehicles. We ended up having the pleasure of working with Chris Pugh, and it was the best experience! I began reading the book “Trust” by Henry Cloud the next day, and was reminded of Chris. The author gives the example of "A salesperson trying to serve a customer or gain a sale." I definitely felt Chris was serving me instead of focusing on the sale! He made me feel respected and considered in our interaction. I will definitely recommend him to my friends ...
I went in to this dealership looking for an everyday driver. I met Chris Pugh, a salesman there, and the rest, as they say, is history. First let me say he was as down- to- earth as they come, just as nice and friendly as he could be, and very genuine. Since I wasn't familiar with the Kia brand, he told me his background in the auto industry and was more than qualified. We test drove the vehicle, chatted for what seemed like an hour, then I left and went elsewhere to look at some more vehicles. Not once ...
Danielle Reynolds sold a Telluride to me and she made the process as easy and, in fact, enjoyable as possible. Our negotiations were fair and done with mutual respect. I cannot be more satisfied with the dealer and Ms. Reynolds.
Great group of staff! Bought a K5 and Chris was very helpful throughout the entire process with me
Chris went above and beyond helping us drive out in our new sportage! Easy to work with and easy going. Everyone there was very friendly. Definitely recommend a visit to Kia in Cary!
Chris was fantastic during this whole process in helping our family get our vehicle. Highly recommend going to Kia Cary!
Keyanka was amazing. She listened to us and asked questions. She gave us choices and we would highly recommend Hendrick Kia of Cary. Make sure you ask for Keyanka.
Chris Pugh was so helpful in my purchase of my 2023 KIA Niro! I appreciated how well he treated me and everything he did to get me in the right car.
My sales rep was great. She was very knowledgeable and helpful. She answered every question I asked.
Chris Pugh was the person I dealt with when I bought my 2023 Kia Forte GT yesterday. He was very knowledgeable and helpful to me in making my decision to buy this car. He also has such a warm and friendly demeaner which helped me feel comfortable every step of the way. I will absolutely be referring anyone I know looking to purchase not only a Kia but any new car they would be thinking of buying.
I recently had a fantastic experience buying a car from Hendrick Kia, and Chris Pugh made the experience even more memorable. From the moment I walked into the dealership to the test drive to the final purchase, the entire group never pressured me and listened to my budget, preferences, and needs. I recommend the dealership and especially working with Chris!
Ivy was amazing through 14 months of waiting for our Telluride. Communication was spot in and the car is all we dreamed it would be. Go see Ivy Johnson at Hendrick Kia of Cary for your next car!!!
Had a great experience buying my car here. Chris made the process easy and enjoyable. I left the shop feeling great about my purchase and look forward to buying my next car here as well.
Instead of being stressful, Chris made the car buying process fun. We laughed a lot! He truly was more helpful than I can say. He felt a lot more like an ally going into the process than a salesperson. I would recommend him to anyone, and I don’t say that lightly.
Hendrick Kia is a go to spot for your car needs. It is conveniently located and the staff are very helpful. From basic questions (before you buy) all the way to finishing your purchase. Working with Chris P. Was great, he was patient, knowledgeable and very helpful, answering all questions. Thank you!
Troy Smith did an outstanding job of conveying the value of Kia as a brand and the advantages of buying a car through Hendrick Kia.
Had a great time with Chris ... Nice to work with someone e who knows the product ... In my case it was the EV6GT I'll definitely be back when my income improves. Love this guy, has a passion for cars.
Chris Pugh was fabulous from first to last. No hard sale tactics just all the information necessary to make an informed decision. Great experience
Outstanding service. Specially Ivy is the best, so knowledgeable and friendly Great dealer in town
Chris Pugh is a great person and has been phenomenal to work with during my car shopping experience. He's a great person to work with and very knowledgeable. He made my car shopping experience very enjoyable and wasn't pushing in any way. He understands that this is not an easy purchase decision and provides as much insight as possible to let us make a well thought out decision 🙂 Thank you Chris!
Troy Smith is the reason the Sportage is at the top of the list when we buy a car in the next month. the Rav4 and the CRV have their work cut out for them.
Had a wonderful experience at Hendrick Kia with Chris Pugh as our salesman. Chris was very knowledgable about all cars and was patient with us during our multiple visits to tour and test drive different Tellurides. He kept up with incoming inventory to get us into the perfect Telluride. He was easy to work with and we never felt pressured into making a decision. Would highly recommend Chris to anyone looking for a new car!
Troy Smith was great in our purchase process and even more importantly was great in helping us understand the details of our new Telluride≥
Randy Perry was very helpful and kind. Dealership is top notch! Will definitely be back if we need another lease vehicle.
Absolutely fabulous customer service! Ivy helped us get everything we need swiftly and easily. Her customer service is amazing.
My experience with Hendrick Kia was the most superior dealer experience I've ever had! The team was attentive without being pushy, they were knowledgeable and didn't treat me like they thought I was stupid. I actually had FUN buying a new car. Thanks, Chris and Matthew!
Mr. Rushil help me setting my new phone, He was not my salesman but he help me to do it. this is the reason why I loved to recognize him
When you are shopping for a vehicle go see Ivy Johnson. She is caring, patient and extremely knowledgeable. Ivy will provide the best service and most fun buying a car you’ve ever had.
When my 2015 Kia Sorento engine failed, John Sullivan in the service department knew just what to do. He knew about a manufacturer’s defect that had caused similar Sorento engines to fail, so he submitted an application to Kia for a free replacement. Not wanting to overpromise and under-deliver, he set the expectation of a 3-5 week turnaround process, IF I was approved. In fact, he submitted the application so quickly, and the service department acted on the approval so rapidly, that my Kia was ready in a week and a half - plus the service department did an extra ...
We had an amazing experience with Hendricks Kia of Cary. Chris P. was extremely helpful and knowledgeable of our new Telluride. He knew exactly who to talk to and was able to help get us an amazing deal on our new car. Everyone who we worked with at the dealership was super helpful and willing to go the extra mile for us. 100% recommend Chris and his associates to our friends and family!
Chris P was amazing. He listened to our concerns, cleared our misbeliefs and was instrumental in crafting a solution for us. He is an example of exemplary customer service. I would recommend my family and friends to Hendrick Kia, Mr. Hendrick after this experience 👍
Chris P. Was amazing! He helped so much answering all the questions I had and provided help all throughout the process. I am very happy with my K5.
We had a great car buying experience at Hendrick Kia. Our sales associate, Chris Pugh, was so friendly, helpful, and knowledgeable. He went above and beyond to make sure that I got the car I wanted at the price I needed. He was very responsive to my questions and kept me up to date on the process every step of the way. We will definitely return to Hendrick Kia for our car buying needs.
The staff at Hendrick Kia was fantastic. They were personable and helpful with any questions I had drink the process.
Troy Smith is a fabulous salesperson to work with. He walked us through the purchase of our new Telluride easily and efficiently.
Great staff, very friendly & professional. I wasn’t at the point to purchase but will definitely be back when I’m ready to pull the trigger.
I have had great experiences servicing my vehicle at Hendrick Kia. The service department is great.
Hendrick Kia of Cary is a great dealership to work with! They will treat you like family!
I have purchased 3 vehicles from Hendrick Kia and I have had a great experience with each purchase.
Excellent service form the service team. One of the best I've been to over the years. From John the service manager to the 3 service advisors they are all great to work with. I would highly recommend them for all your Kia service and parts needs.
Josh Bateman was very attentive and most helpful with our experience today buying a new car .
Josh Bateman greeted us after standing there for several minute, had he not spoke when he did we probably would have left . After that everyone was great
We stopped by this dealership while shopping for a preowned vehicle. We did not purchase from them as we were just shopping but our experience was still one of the best around. Randy Perry and Mr. Stancil went above and beyond to show us what they had, answer all our questions and were so kind in the process. If you stop by this dealership ask for Randy Perry. He is a super nice young man!
I am writing this review to highlight my interaction with Ivy Johnson. I had quite a few questions regarding the Kia EV6. Ivy patiently and professionally answered my questions. When it came time to negotiate a price, she emailed a detailed worksheet of what was included. She was aware of the situation: I live in CA and was doing the research for my daughter in NC. I voted for the Kia, but my daughter decided on a different manufacturer. I would definitely recommend contacting Ivy Johnson if someone is interested in a car purchase.
I brought my mother to Hendrick Kia in Cary to purchase a new car. I was concise with our needs, gave him vehicle specs and told him we wanted a seamless transaction. Joshua Bateman was our salesman and he was nothing short of FANTASTIC! Not only was he attentive, he gave me a exactly what we wanted with the first car. Josh’s customer service is ABOVE REPROACH and he should be considered the standard for salesman. I’m happy to say my mom drove off the lot within hours in a 2020 Buick! I recommend this dealership to all my ...
My husband and I experienced outstanding service while working with Chris Pugh! Every part of the process was handled professionally with an eye for great service
My husband and I had a great experience with Chris Pugh at Kia of Cary. We were looking for a very specific Sportage model and it was available at this dealership. Chris was very easy to work with and we were able to provide most information via email as we live about 90 miles away. When we arrived to finalize the paperwork, everything went very smoothly. Chris showed me all the features of the car and many times told me not to hesitate to call him with any questions. I did have a question afterwards and he was extremely attentive in ...
Chris was amazing. He was able to find me a Telluride in 3 weeks. He is very honest and knowledgeable. Excellent job Chris.
Chris was amazing! They didn’t have the car we wanted but Chris constantly monitored incoming vehicles and kept us updated! He even showed us his car which was very similar to the one we purchased because they did not have it on the lot. When it came to negotiations it was smooth and effortless making sure you get an amazing deal. I will buy all my future cars with him. 100/10
Josh, sales person was/is very knowledge, polite, and a pleasure to work with. Greg, the GM was pleasant and I enjoyed the experience he and his team provided to me.
What can I say Chris is great! The process was very easy. He made us feel truly comfortable. I bought a 2023 Kia K5 and he was so knowledgeable. Not only that, my husband and Chris had great conversations about Audi’s which he haven’t found someone that love cars as much as he does. I recommend you ask for Chris! What a great experience!
I had the best experience at this dealership with Chris. There was never a time that I second guessed my purchase. The process was one of the smoothest yet. I am so happy with the purchase of my 2023 Stinger. Definitely recommend this dealership for all car needs and I honestly suggest that you ask for Chris!
Went in looking for a specific vehicle, was greeted by Seth and although they did not have the car I was looking for, he was very professional and did not try to push other cars at me to buy like other dealerships do!
Went in to get new vehicle was immediately met by Christopher, super helpful and professional, really seemed like he made it his personal business to help me get the perfect car. If you need to get a car definitely check out Chris. I’m new to this car buying experience really glad I had the right guy for the job helping me out.
Just want to give a special thanks to Trevan Lawrence, and Matthew Arrington of Hendrick Kia Pre-owned of Cary. And to all the team behind this guy's that l you all for helping me and my family the perfect vehicle.
You brace yourself going into a car dealer. Prepare mentally for the oncoming “pushy salesmen.” And then… they don’t come. Instead, you get friendly people who don’t try to “push” anything on you. They’re helpful. They listen. They’re accommodating. That was my experience with Chris! He was refreshing and really went above and beyond to make the car buying process run smoothly. It was a pleasure working with him and this dealership! I’m
Best car buying experience of my life because of Chris Pugh. I've bought many cars from top dealers and Chris was by far the most knowledgeable resource I've worked with. Fair, honest, and, "a car guy", who knows cars. I highly recommend Chris and Hendricks Kia for purchasing any car. It's good to work with good people.
We had the best experience ever with Josh. He went above and beyond to find what we wanted. He asked a few questions and came back with what we wanted. He was very knowledgeable about the cars and process. Josh customer service was excellent. The loan officer we had was also a delight, thorough, and a big since of humor. (Matthew I think) They treated us with respect and promptness, but also not too aggressive that you have to buy today. Thank you to everyone who assisted with the purchase!
great experence working with justin kirk with the car we bought. he call us to see if we are happy with our choice and how the vehicle is preforming.
Justin Kirk is great! He helped me through my terrible credit score and treated me with kindness and respect. He was also very helpful and knowledgeable. This dealership is lucky to have a guy like him!
Met and worked with Josh with the glasses, he was very polite and informative but Jeremy in finance was hilarious. Much nicer people than Fred Anderson Toyota.
Alvin Elrod did a great job helping find what I need .He is a awesome salesman never let you down By Trey
Cool experience. Awesome customer care with sales rep Alvin Elrod. Dude has fair general knowledge on inventory and was just overall super cool to deal with. I'll be back!!😁😁
I had a great experience with this dealership. Everything I asked of him to do he did it and he also went above and beyond to find exactly what I wanted. Alvin Elrod promised me nothing but help me out exceptionally.
We had a great experience at Kia preowned today. Our family came to get a first car for our 18 year old daughter. Josh Bateman was our Client Advisor and he was fantastic- very personable, efficient and knowledgeable. We were in and out in about an hour and we were successful! Our daughter is now a proud Kia owner!
My husband and I recently bought another car from this dealership. As usual the sales staff were terrific.....especially Alvin Elrod. Alvin spent quite a bit of time with us researching options and making suggestions. His knowledge of the vehicle was great and he made every step easy and stress free (sometimes rare in buying a car!). Alvin followed up and when the car arrived he called us right away. When the car was delivered it was a great and satisfying experience. We would definitely recommend Alvin Elrod or Jay Smith (helped with paperwork and delivery)......ask for either of ...
Alvin is a great car salesman. If you are looking for a car go see him. He get you what you need.
This is the first Kia we have purchased. The experience was amazing. Alvin Elrod worked with us an was available throughout the process. Mr Elrod kept us informed throughout the entire process, while in the midst of the pandemic. I would recommend anyone looking for a KIA to work with Alvin.
I walked in knowing I wasn’t going to get anything, and drove away in my new 2018 Optima. Alvin was great! He already had the car waiting for me when I arrived, all I had to do was test drive and sign. Had a issue couple days later and he got it handled with no questions asked. Once I’m ready for something new I hope he’s still around because I’ll definitely be coming to see him!
Alvin Elrod is awesome! He helped throughout the entire process of buying my first car, a Soul. He found all the features I was looking for and more and helped me stay on budget. I still recommend him to my friends and family and when I’m ready for my next vehicle I’ll be back to shop with Alvin.
I worked with Alvin and he was absolutely wonderful. It was one of the best experiences I've had a dealership. He also helped my daughter with her purchase. I totally recommend you see Alvin for your purchase and a great experience.
Many thanks to Todd Adams for the magic he did in getting me my gorgeous white 2022 Kia Stinger. With the car shortage, there aren't many new white 2022 Kia Stinger GT-Line vehicles available. I am in LOVE with this beautiful car and owe it all to him for making it happen. Thank you Todd and Hendrick Kia of Cary for jumping through hoops to make me one happy lady! I must also thank Todd for taking the time to set up everything in the car for me and for showing me all of the features of the new car. This ...
Alvin from Hendrick Kia in Cary is the absolute best!!! We bought our 2021 Kia Telluride from him and our experience was fantastic. He went above and beyond in helping me understand all the features of my new car was beyond patient with the zillion questions then 18 days later I was rear-ended and he helped get me in touch with the right people to do the repairs. Fast forward a few months later and my youngest puked in the car...I called several detail specialists and no one would give me the time of day. But, I called Alvin and he ...
Hendrick Kia was the only dealership in my area not up-charging Tellurides, there were honest and made the ordering and buying process easy. Todd was responsive every time I reached out and has called to check on me and my new Telluride twice. This dealership was more than worth the extra drive!
I had a very positive experience with my Kia Sorento with Josh Bateman (Sales Advisor) and Matthew Arrington (Finance Mgr.) at Kia in Cary, NC. Josh was genuinely concerned about what I was looking for price, features, color and milage as a sales advisor. Matthew Arrington offered personalized and outgoing services in the loan process. He was very detailed and explanatory throughout the loan process. I will return for my next vehicle purchase or upgrade. N. Robinson (NC).
I had a really great experience buying a car from Todd Adams!!! He helped me every step of the way! It’s nice to walk in a dealership and feel comfortable!! Thank you for the beautiful car and wonderful customer service Todd Adams!!
My husband and I drove from Charlotte area to buy a Suburban and I can easily say it was one of the best experiences I’ve ever had at a dealership. Randy and Greg were respectful, they gave us all our options and best price available. I would 10/10 recommend you contact these two men for all of your car buying/selling needs.
Me and my wife worked with Frankie for about two months to help us find the perfect car he actually ended up calling us back within that time frame with two car offers. Not only did we purchase the kia carnival that we were waiting on but we also got a dodge charger. Frankie went above and beyond to make sure we had everything we needed through the trade and was patience with us as we had different title to work out. Definitely recommend this dealer for all your car buying needs
Paulo es muy amable y conoce muy bien los carros que vende
Having a Sales Rep with such knowledge of Vehicles and So Costumer Service Oriented like Paulo Morales Really makes The Difference !!
Wonderful experience. Your sales rep was knowledgeable and helpful and bilingual in helping our needs
Cococi al mejor asesor de carros de Kia, don PABLO MORALES. Lo recomiendo por ser integro
Thank you Paulo for all the assistance, you are awesome!!! I can spread the Word
Always my experience at hendric kia of cary its very Nice. Excelent service to a customer. Paulo Morales Thanks for your service. I will come again
I must say everytime I visit Hendrick Kia of Cary Scott Tielemans always make sure my service experience is magnificent, from the time I drop my car off till the time I pick my car up. He communicates with me through out my service experience and make sure I am well taken care of. I give him a Grade A for customer satisfactory.:)
I test drove a Niro hybrid with Ivy Johnson. She was very patient, answered all my questions…even the ones I didn’t know to ask. She explained the difference in the three types: hybrid, EV, PHEV. I decided on a PHEV but there wasn’t one in stock. She offered to go get the car and bring it back IF the dealer would release it. Since my son lived near the dealership that had the car, he went to see it and I ultimately bought it there (worried they wouldn’t release it before someone snatched it up). And ...
Servicio muy profesional a diferencia de otros dealers no hay mentiras. El señor Morales nos ayudo mucho e hizo ese esfuerzo adicional para completar elnegocio
I would like to give a HUGE SHOUTOUT TO REMINGTON DICKSON! he is the sales associate I have ever met. He made me feel comfortable and the manager Greg is awesome this was the best transaction of buying a car I have ever had, this is my 3rd car in my whole life and thanks to them I am a proud owner of a Acura, Remington is the best and he is well prepared and all about customer service and he waited with me till I had the key in my had and walked me to the car. Thanks Remington ...
FANTASTIC!!!! After a harrowing month, after losing my Honda Pilot in a rear ended collision, and fruitlessly searching for a replacement, James Ruiz, and Greg Stancil at Hendrick Preowned were our saving graces. We had just about given up, when my husband reminded me of his great buying experience at Hendrick, so we gave it a shot. James Ruiz greeted us and he could tell I was not having a good day lol. So he cut to the chase, asked what I was looking for, and within 10 minutes had 3 great options, parked, open and ready for my inspection at the ...
My Experience at this dealership was one of a kind simply because of the Salesman I had. Mr. Robin Turner was extremely kind and patient I would definitely refer to friends and family members. I think car shopping would be a breeze if more salesperson was like Robin